Terms of Use

3E Holidays - Terms & Conditions 

Declaration

You confirm that neither you nor your stakeholders, directors, or Ultimate Beneficial Owners are listed on the OFAC SDN, OFSI, EU, UN, or Blocked Persons list. You agree to promptly notify 3E Holidays in writing if you or any of your shareholders, directors, or affiliates are added to any of these lists.

General

Please read these terms and conditions of use (“Terms of Use”) before using the 3eholidaysb2b.com website (“Website”). 3E Holidays LLC operates and manages the 3E Holidays online booking platform (www.3eholidaysb2b.com), which provides booking services through its website and apps. By accessing, booking, or using products or services on this website or through other mobile applications or software offering 3E Holidays booking services, you accept the "3E Holidays” Service Agreement. Please review this Agreement carefully before accepting it during the registration process. By using our Platform, you acknowledge that you have read, understood, and agreed to these Terms, especially those related to liability limits, applicable law, and dispute resolution. If you do not agree with any part of this Agreement, you are not permitted to use our Platform or place orders.

You accept all terms and conditions here, which are subject to periodic updates. 3E Holidays reserves the right to terminate your account at any time, with or without prior notice, for breach of these terms, harmful conduct toward our business, or actions that cause harm to others. We may modify these Terms at any time, with or without notice. It is advisable to review this document regularly to ensure your use remains compliant.

These Terms and Conditions, together with any additional terms posted on www.3eholidays.ae or www.3eholidaysb2b.com ("Site"), form the legal basis of the relationship between 3E Holidays and you ("Customer") concerning your use of this Site.

Services

3E Holidays' booking platform meets businesses' needs by providing travel support and offering buyers access to Suppliers' inventory. Therefore, 3E Holidays acts as an intermediary between Buyers and Suppliers. We reserve the right to modify, change, or discontinue any aspect of the Services at any time. Access to the Site is terminated upon the expiry or termination of the Service.

Termination

We may terminate the Service under these circumstances (this list is non-exclusive):

• If you breach any terms or conditions.
• If we find that the services are being used improperly.
• Temporarily suspending your account or specific services if there is excessive use of affordable services like SMS, WhatsApp, etc.
• Any spamming activities on the platform.
• If your use of the Service disrupts our business operations or affects other parties.

You may request account termination at any time by contacting our Customer Service team through email.

Restrictions

Reverse engineering, decompiling code or software, and creating similar products are prohibited. Copying, editing, altering, or translating any part of the app or software is not allowed. Reselling the software for commercial purposes is forbidden. Providing commercial services related to the software to third parties is also prohibited.

Consent To Digital Communication

Your use of the Site is digital, and you agree that 3E Holidays may communicate with you electronically for all aspects of your use, including via email. If you prefer not to conduct transactions digitally, do not use this Site. Email notices may not always be delivered reliably. You agree to keep records of your interactions with the Site and to print or save electronically these Terms and any disclosures provided. Except where the law forbids it, you waive any legal requirement to use alternative communication methods in connection with your use of the Site. 3E Holidays may also, at its discretion, send notices and disclosures through other means.

Links To External Third-Party Websites

This website may contain links to third-party sites. These links are for your convenience only, and we do not control or take responsibility for the content, privacy policies, or practices of these external sites. You should exercise caution when clicking on links or downloading software from these sites to avoid viruses, worms, trojans, or other harmful elements. Including these links does not imply we endorse or have any relationship with the operators of those sites.

Data Privacy

Each Party shall comply with all applicable data protection, privacy, and data security laws and regulations in connection with the collection, processing, storage, transfer, and use of personal data. You represent, warrant, and undertake that you have obtained, and shall maintain, all necessary consents, permissions, authorizations, and legal bases required from the relevant data subjects to collect, process, and transfer their personal data to us for the purposes of requesting, booking, administering, and providing the Services. You further authorize us, and any third parties engaged by us in connection with the provision of the Services, to process and transfer such personal data as may be reasonably necessary to fulfill the booking, complete the requested Services, comply with legal obligations, and facilitate any related operational requirements. Each Party shall process personal data solely to the extent necessary for the performance of its obligations under this Agreement and shall implement and maintain appropriate technical, organizational, and administrative safeguards designed to protect personal data against unauthorized or unlawful processing, accidental loss, destruction, alteration, disclosure, or access. Each Party shall ensure that access to personal data is restricted to personnel, agents, contractors, and service providers who have a legitimate need to know such information and who are subject to appropriate confidentiality obligations. Upon becoming aware of any actual or suspected personal data breach affecting personal data processed under this Agreement, the affected Party shall promptly notify the other Party and cooperate in good faith to investigate, mitigate, and address the impact of such breach, to the extent required by applicable law.

3E Holidays Platform, Account Registration & Use

You confirm you have full legal capacity and authority to engage in these transactions. If representing an entity, you warrant that you are authorized to register and use the service on its behalf. As an individual business operator, you confirm that you are at least 18 or of legal age in your jurisdiction and are legally permitted to use our Platform under your country's laws. You shall comply with these Terms and all applicable local, national, and international laws, rules, and regulations.  If you lack the necessary legal capacity or authorization for the behavior, you will be responsible for all consequences as provided by law.

You can register to access the 3E Holidays platform and services. By registering, you confirm that your information is truthful, accurate, complete, and current. You agree not to include illegal or offensive content, impersonate others, or violate third-party rights. You are responsible for keeping your registration and Account details up to date.

Registering for a 3E Holidays account is only possible through official channels. Do not acquire an account through purchase, rental, borrowing, sharing, exploitation, or damage to our system. Protect your account info and password. You are responsible for all account activities, including agreeing to or submitting orders. Notify 3E Holidays immediately of any unauthorized use or security breaches.

Clients have limited rights of use to the 3E Holidays accounts. They cannot transfer, lease, lend, sell, share, or otherwise grant access to others, except as permitted by law or with explicit written approval from 3E Holidays. If 3E Holidays finds that a client has improperly registered or used multiple accounts in violation of Platform rules, it may freeze, close, or cancel accounts or refuse services. The Client will be liable for any resulting losses.

The content and information on this website, along with the software and hardware that support it, are owned by 3E Holidays or suppliers, including hotels. You may only use this site for legitimate inquiries or bookings. Avoid speculative, erroneous, or fraudulent bookings, or those based on predicted demand. You agree that 3E Holidays may contact you when needed.

The above is fundamental to the Agreement, and you will be responsible for any breach of it.

1. A penalty of $5,000.00 per occurrence, payable immediately upon first demand.
2. Additionally, 3E Holidays reserves the right to temporarily suspend or fully terminate the Agreement at its discretion in the event of a breach of the above terms.

Your Responsibility

When you apply to use our services, you will receive an Agent ID and be prompted to choose a password. These credentials are your means of access to certain services (“Account”). You agree that it is your responsibility to keep your Agent ID and password secure from unauthorized access. In no event will 3E Holidays be liable for any unauthorized use or misuse of your Agent ID or password.

Booking Conditions - Cancellation, No-Show, Late Check-In/Changes, Special Requests, and Refunds

1. All bookings, reservations, and travel arrangements made through the Platform are subject to availability, acceptance, and confirmation by the relevant Supplier, airline, hotel, tour operator, or other service provider ("Supplier"). The Platform does not guarantee the availability of any travel product or service until a booking has been expressly confirmed and, where applicable, ticketed by the relevant Supplier.

2. You acknowledge and agree that it is your sole responsibility to carefully review, verify, and confirm the accuracy and completeness of all booking details, including but not limited to passenger names, travel dates, destinations, accommodation details, room types, fares, taxes, fees, baggage allowances, visa requirements, and any other relevant information, prior to submitting or confirming a booking. Any errors, omissions, or discrepancies not identified before confirmation shall be your sole responsibility. 

3. Booking confirmations, pricing, availability, ticket issuance, and fulfillment of travel services are subject to the applicable terms, conditions, rules, restrictions, cancellation policies, and ticketing deadlines imposed by the relevant Supplier. Failure to comply with any Supplier-imposed requirements, including airline ticketing time limits, payment deadlines, documentation requirements, or booking conditions, may result in automatic cancellation, fare increases, denial of service, or additional charges, for which the Platform shall bear no responsibility or liability. 

4. When you create a Dynamic Package, you act as its organizer. You assume full responsibility and liability for: (a) the combination of Travel Services. (b) Compliance with applicable package travel laws.
   (c) Performance of all elements of the package. We shall have no liability whatsoever in relation to any Dynamic Package created by you. 

5. As a reseller, distributor, travel agent, or intermediary, you shall be solely and exclusively responsible for: (a) The onward sale, marketing, promotion, and distribution of travel products and services to your customers, guests, or end users ("Guests"); (b) Determining and applying all pricing, commissions, mark-ups, service fees, and charges; (c) Providing all required disclosures and information to Guests; (d) Handling all customer communications, support requests, complaints, amendments, cancellations, refunds, chargebacks, disputes, and claims, except where expressly agreed otherwise by the Platform in writing; and (e) Ensuring compliance with all applicable laws, regulations, and consumer protection requirements in the jurisdictions in which you operate. 

6. You shall ensure that all Guests are informed of, and agree to, all applicable booking terms, Supplier terms and conditions, fare rules, cancellation policies, refund restrictions, travel requirements, and any other conditions relevant to the booked travel services prior to completion of the booking. You shall be solely liable for any loss, damage, claim, refund demand, chargeback, regulatory action, penalty, or dispute arising from your failure to accurately communicate such terms and conditions to Guests.

7. The Platform acts solely as a technology and booking facilitation service and shall not be liable for any losses, costs, damages, claims, penalties, chargebacks, refunds, or expenses arising out of or relating to your onward sale of travel products, your relationship with Guests, any representations made by you to Guests, or your failure to comply with the obligations set out in this above clause. You agree to indemnify, defend, and hold harmless the Platform, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from or connected with any breach of this Clause by you. 

8. All cancellations, amendments, rebookings, and no-shows are subject to the applicable Supplier's terms, conditions, fees, and refund policies, which may change from time to time. You are solely responsible for communicating all cancellation, amendment, refund, and no-show policies to your Guests and shall bear all charges, penalties, fees, and liabilities arising from any booking changes, cancellations, or Guest disputes.

Modifications or cancellations to bookings must be made through the 3E Holidays Platform, not by contacting the Service Provider. Fees for changes will be charged to the customer. Some travel products cannot be modified after booking, and any resulting losses will be borne by the Client. For questions or concerns, contact our client service team.

10. Any refund approved by the Supplier will be processed in accordance with the Supplier's policies and timelines and, where possible, returned to the original payment method. If an immediate refund cannot be processed, 3E Holidays may issue the refundable amount as a credit note, travel voucher, or account balance for future use. 3E Holidays shall not be liable for refund delays, refusals, or restrictions imposed by any Supplier. 

11. Payment and Exchange Rates: Exchange rates update instantly. When prepaying online, you'll pay the exact amount shown on the payment page. If using a different currency, your account provider may apply a different exchange rate, so it's best to verify it. Also, your provider could charge a fee for international payments. We safeguard your personal and payment information with security measures to ensure your data remains protected. 

12. If the end customer has special requirements (like wheelchair access), contact customer service or the hotel/airline to confirm if they can be met. Note that all requests are subject to availability, and the 3E Holidays Platform can't guarantee them. You must inform End-Customers of confirmed arrangements before travel. 

13. Do not use the online booking system for anything other than FIT bookings. Any reservation with 9 or more rooms, whether booked as a single reservation or combined with others sharing the same check-in and check-out dates, may be classified by the Hotel as a Group booking. Such bookings are subject to cancellation if they violate the booking procedures. For all Group bookings, please contact us at groups@3eholidaysb2b.com.

Disclaimer of Warranties and Limitation of Liability

The Services, platform, website, content, booking tools, travel products, and all related information made available through www.3eholidaysb2b.com are provided on an "as is," "as available," and "with all faults" basis. To the fullest extent permitted by applicable law, 3E Holidays expressly disclaims all representations, warranties, conditions, guarantees, and undertakings of any kind, whether express, implied, statutory, or otherwise, including, without limitation, any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability, compatibility, security, uninterrupted access, or error-free operation.

3E Holidays does not warrant or guarantee that the Services, website, booking platform, content, travel products, pricing, availability information, or any materials provided through the Services will be accurate, complete, current, uninterrupted, secure, free from defects, viruses, malicious code, or other harmful components. Any reliance placed upon the Services or any information obtained through the Services is strictly at your own risk.

You acknowledge and agree that 3E Holidays acts solely as an intermediary, facilitator, and booking platform for travel-related products and services supplied by independent third-party suppliers. Accordingly, 3E Holidays shall not be responsible or liable for the acts, omissions, errors, representations, warranties, negligence, misconduct, insolvency, service failures, delays, cancellations, overbookings, schedule changes, force majeure events, or any other conduct of any airline, hotel, transportation provider, destination management company, tour operator, activity provider, or other supplier.

To the fullest extent permitted by law, neither 3E Holidays nor any of its parent companies, affiliates, subsidiaries, officers, directors, shareholders, partners, employees, agents, representatives, licensors, contractors, or service providers shall be liable for any loss, injury, damage, liability, claim, cost, expense, or financial loss arising out of or relating to (i) the use of, inability to use, or reliance upon the Services; (ii) any booking, reservation, travel arrangement, or travel-related product or service; (iii) any errors, omissions, inaccuracies, interruptions, delays, system failures, cyber incidents, or technical malfunctions; (iv) any unauthorized access to or use of data; or (v) any acts or omissions of suppliers, guests, customers, or third parties.

In no event shall 3E Holidays be liable for any indirect, incidental, consequential, special, exemplary, punitive, or economic damages, including but not limited to loss of profits, loss of revenue, loss of business, loss of contracts, loss of goodwill, loss of anticipated savings, loss of opportunity, loss of data, business interruption, reputational damage, or procurement of substitute services, whether arising in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution, or otherwise, even if advised of the possibility of such damages.

Where liability cannot be excluded under applicable law, the aggregate liability of 3E Holidays arising out of or in connection with the Services, these Terms, or any related transaction shall be limited to the total fees actually paid by you to 3E Holidays during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in this clause shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted under applicable law.

Rates and Currency

Unless otherwise specified, all rates quoted are net and non-commissionable, inclusive of all taxes and service charges except any city taxes, resort fee, or other charges directly payable at the hotel by the guests. You must pay the invoices in the same currency as they are raised. In case you are desirous of settling invoices in a different currency, we may allow so only at our discretion at an exchange rate determined by us

The shown price excludes fees based on the End-Customer's experience or policy, payable directly to providers, typically at check-in, check-out, or during the service.

• Hotel bookings usually exclude resort fees and taxes, such as city or tourist taxes, which are billed directly to guests. Standard rooms fit one or two guests; extra beds cost more, and hotels may refuse additional guests without notice. Some services require a resort fee, not included in the booking. Regions or hotels might also charge surcharges for energy, baggage, newspaper, security, sightseeing, or room service. Optional expenses like parking, minibar, phone, food, movies, or internet are typically not covered. During peak seasons, banquet fees may apply (e.g., New Year's, Christmas). Additional taxes, such as bed or city taxes, might be payable at checkout. These costs are separate from the booking fee, and guests should be informed of potential extra charges in advance. 

• (2) Flight: Booking an air ticket usually excludes extra fees like baggage, pets, special items, meals, WiFi, check-in, seat reservations, upgrades, or correcting passenger info. Check the website's rules on refunds, baggage, and related provisions before booking.

• (3) Transfers/Car Service: Some hotels or airlines may require End-Customers to pay additional fees for transportation or airport transfers, which are arranged by the hotels or airlines, not 3E Holidays. 3E Holidays is not responsible for the quality, safety, or service level of its products. You must inform End-Customers of any transportation fees before purchases.

Credit Card Chargeback

You may use your company credit card or the guest’s credit card for bookings. However, a guest’s credit card should only be used for that particular guest’s bookings. You are responsible for verifying that a valid credit card is used for all bookings. You take full liability for any losses or damages resulting from the use of fake or stolen credit cards or from chargebacks.

Force Majeure

Neither party shall be liable for failure to perform due to events beyond reasonable control, including natural disasters, pandemics, or government actions.

Governing Law and Jurisdiction

If a dispute arises between you and us during or after your use of the Service, or your attempt to use this Site or the Service, it will be settled through arbitration. Both Parties will jointly select a single arbitrator. The arbitration will take place in Dubai, United Arab Emirates, and will be conducted in English. The proceedings will follow the procedures, rules, and regulations of the DIFC-LCIA Arbitration Center and its related rules.

Miscellaneous